A new company with no documentation
iSimu VR is Georgia's first and largest VR arcade. The most popular arcades across the country franchised early in order to gain brand recognition. We wanted to do the same, and needed to codify our operations to be franchise-ready.
These are the biggest problems we needed to solve:
It took roughly a month to train new employees due to disparate systems.
There was no standard way to quickly troubleshoot technical issues.
Every employee had their own way to interact with customers.
Competitors had the same general technology with additional features.